PANEN SOLUSI IT MAINTENANCE
Our industry-leading Maintenance Services and Technical Support Services offer flexible options and customized solutions to meet your exact service level requirements.
BENEFITS, PRIMARY IT MAINTENANCE SERVICES
• Low Costs for IT support
• 2 M ( More Higher quality, and More responsive maintenance services),
• Under control of your capital equipment expenses by increasing the useful life of your IT equipment
• Improved data center management for IT asset and contract management.
IT MAINTENANCE SERVICE HIGHLIGHTS :
• SLA 24×7 support availability
• Less than 2 hour average response time
• Less than 4 hour average MTTR
• Covering the vast majority of major US markets and several other countries
• Callback from your field engineer within 30 minutes of service initiation to begin the resolution process
• Field engineers arrive on-site with parts in-hand
Our support staff and field engineers are always nearby. We will tailor our SLAs to fit your exact requirements. When you place a service request, we will arrive at your location on time, with parts in hand to remedy your issue as quickly as possible.
We have a reputation for being much more flexible than our competition. We have the right support options to help you reduce your IT maintenance costs while providing a more responsive alternative to overpriced manufacturer maintenance.
Our customized, per-server support approach means that you only pay for the levels of support that you actually require. Acting as your service integrator, we can be the single point of contact for all your maintenance needs. This reduces finger-pointing and simplifies service contract management.
Manufacturers supported include the following brands and more:
• Cisco® Systems
• Hewlett Packard®/Compaq®
• Oracle® (Sun Microsystems)